While VSee calling can be used with a wide variety of devices, there are some points to consider to ensure optimal functioning. Please refer to the list of compatible devices and OS below.
Which Operating Systems are supported?
-
Chrome OS (Chromebook) & Linux (VSee Clinic in Browser Call Only)
Which smartphones are supported?
Which Internet browsers are supported?
Device & OS
Windows
-
Windows 7 or later
-
Windows 10 x64 or later for features below on VSee Messenger
-
Clinic dashboard
-
MFA
-
Google Sign-in
-
-
2GHz dual-core CPU for up to 3-way calls
-
Intel® Core™ i5 or i7 CPU is recommended for group video calls
-
VSee only works on Windows Surface tablets with full Windows OS.
macOS
-
macOS 10.15 (Catalina) or later
Known compatibility issues with some macOS software:
-
Hear from Prosoft: An application to improve the audio output on Macs or PCs. It causes VSee to crash on opening any audio channel. The vendor claims that version 1.1.6 fixes this issue.
-
Audio Hijack Pro from Rogue Ameoba: This application allows users to record audio from any application. It causes VSee to crash on opening any audio channel. There is no known resolution other than disabling Audio Hijack.
-
MacKeeper from ZeoBit: This somewhat controversial software is a bundle of system utilities. It has been reported to cause VSee to crash. There is no known resolution other than removing it.
Chrome OS (Chromebook) and Linux
-
VSee Clinic In-browser calling feature will work with Chrome browser on this device.
-
VSee Messenger is not compatible with these OS.
iOS & iPadOS
-
iOS & iPadOS 13 or later
-
iPad Air 2 or newer
-
iPhone 6S or newer
Android
Minimum device specifications:
-
Android 7.0 (Nougat) or later
-
NEON compatible ARM processor or x86 processor
-
Dual-core CPU
Recommended device specifications:
-
Google Pixel 2 or newer
-
Samsung Galaxy S8 or newer
-
Samsung Galaxy Note 8 or newer
Internet Browsers
JavaScript must be enabled and cookies must be allowed for VSee Clinic to function well.
Google Chrome 87 or later
This is highly recommended. VSee Clinic works best on Google Chrome.
-
For Android: "Desktop site" option must be turned off under the Chrome menu.
-
You can check the Google Chrome version by clicking on the ellipsis (...) on the upper-right side of Google Chrome > Settings > About Chrome
Safari 14.1 or later
-
For iOS: "REQUEST DESKTOP WEBSITE" must be turned off under iOS Settings -> Safari
Microsoft Edge 87 or later
-
For older versions, the platform will provide the user the option to download and install the VSee app to start the call.
Scope and Limitations
-
Support has ended for Internet Explorer as of Nov. 30. 2020.
-
Firefox and Opera browsers are temporarily not supported.
-
If you are not sure about your device OS and internet browser, please refer to your system settings or device manual.
-
The latest version of the device OS and internet browser is best. Please refer to your device or OS help section on how to update it.
If you have any questions, please contact us at help@vsee.com