While VSee calling can be used with a wide variety of devices, there are some points to consider to ensure optimal functioning. Please refer to the list of compatible devices and OS below.
What are the compatible device OS?
Which smartphones are supported?
What are the supported internet browsers?
Windows 7 or later
2GHz dual-core CPU for up to 3-way calls
*Intel® Core™ i5 or i7 CPU is recommended for group video calls
*VSee only works on Windows Surface tablet with full Windows OS.
OS X 10.11 (El Capitan) or later
Known compatibility issues with some macOS software:
Hear from Prosoft: An application to improve the audio output on Macs or PCs. It causes VSee to crash on opening any audio channel. The vendor claims that version 1.1.6 fixes this issue.
Audio Hijack Pro from Rogue Ameoba: This application allows users to record audio from any application. It causes VSee to crash on opening any audio channel. There is no known resolution other than disabling Audio Hijack.
MacKeeper from ZeoBit: This somewhat controversial software is a bundle of system utilities. It has been reported to cause VSee to crash. There is no known resolution other than removing it.
Chrome OS and Linux
VSee Clinic In-browser calling feature works with Chrome browsers.
VSee Messenger is not compatible yet with this OS.
iOS & iPadOS
iOS & iPadOS 11 or later
iPad Air or newer
iPad Mini 2nd generation or newer
iPhone SE or newer
Minimum device specifications:
Android 6.0 (Marshmallow) or later
NEON compatible ARM processor or x86 processor
Amazon Fire phone and tablets 2014 or later
Recommended device specifications:
Google Pixel 2 or newer
Samsung Galaxy S8 or newer
Samsung Galaxy Note 8 or newer
Google Chrome 83 or later
This is highly recommended. VSee Clinic works best on Google Chrome.
For Android: "Desktop site" option must be turned off under the Chrome menu.
You can check the Google Chrome version by clicking on the ellipsis (...) on the upper-right side of Google Chrome > Settings > About Chrome
Safari 14 or later
For iOS: "REQUEST DESKTOP WEBSITE" must be turned off under iOS Settings -> Safari
Microsoft Edge 83 or later
For older versions, the platform will provide the user the option to download and install the VSee app to start the call.
Note: Webchat is supported on Android (Chrome) and iOS (Safari).
Scope and Limitations
- Support has ended for Internet Explorer as of Nov. 30. 2020.
- Firefox and Opera browsers are temporarily not supported.
- If you are not sure about your device OS and internet browser, please refer to your system settings or device manual.
- The latest version of the device OS and internet browser is best. Please refer to your device or OS help section on how to update it.
If you have any questions, please contact us at firstname.lastname@example.org
Last updated on: 07 July 2022