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VSee Messenger System Requirements and Specifications - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Health Helpdesk

VSee Messenger System Requirements and Specifications

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Software

VSee Messenger download and install the latest version of VSee Messenger

  • Windows and Mac VSee - Download
  • iOS and Android - search for Vsee Messenger in AppStore or PlayStore

To sign up, see Create or Sign Up for a VSee Messenger Account 

 

System Requirements and Specifications

Audio

  • 16 kHz audio sampling

  • Software acoustical echo cancellation

  • Special digital stethoscope audio mode

  • Automatic audio over video-priority during network congestion

Video

  • HD up to 720p at 30 fps

  • Can send up to 4 camera feeds at the same time for sharing medical peripheral cameras such as an otoscope, dermatoscope, etc

  • Low required to upload/download speeds at ~200kbps (less than Skype, Vidyo, and Cisco).

  • Check Video Conference and Screen Share Product Reviews

  • Network sensing streaming protocol optimized for 3G, Wifi, satellite, and congested networks

  • Far-end pan, tilt, zoom camera control

  • Audio and video lip synchronization based on Dr. Milton Chen’s Stanford Ph.D. research

Interfaces

  • USB

  • HDMI for MRI and X-ray (AverMedia Game Broadcaster HD C127)

Internet Connection

  • Minimum 200 kbps upload and download required (500 kbps recommended)

Screen and Desktop Share

  • One-click on any application window to privately share that application only

  • Live annotation/drawing on any shared application

  • Share multiple desktop screens & select a smaller region of the desktop to share

Security

  • Encrypted using 256-bit AES

  • HIPAA Compliant (with signed BAA)

Recording

  • Record audio and video and save them on the desktop

  • Cloud recording available for VSee Clinic

Architecture

Minimum Hardware

  • Desktops or laptops with 2 GHz dual-core CPU and 4 GB of RAM.

  • Intel® Core™ i5 or i7 CPU and 8 GB of RAM are recommended for group video calls.
  • Samsung S9/iPhone 6S/iPad Air 2

  • 200 MB of disk space

 

Compatible Devices and Operating Systems

Hardware

  • Microphone: Built-in mic & speakers or Jabra 410 Speakerphone

  • Earphones / Headphones: Optional in case of echo issues

 

If you have any questions, please contact us at help@vsee.com

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