Software
VSee Messenger download and install:
Windows and Mac -VSee - Download
iOS and Android - search for Vsee Messenger in AppStore or PlayStore
To sign up, see Create a VSee Messenger Account - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk
Compatible Devices and Operating Systems
Hardware
Webcam: Built-in or HD/PTZ webcam. Check our recommended cameras at
7 Best Webcams for Video Calling .
Microphone: Built-in mic & speakers or Jabra 410 Speakerphone
Earphones / Headphones: Optional in case of echo issues
Audio
16 kHz audio sampling
Software acoustical echo cancellation
Special digital stethoscope audio mode
Automatic audio over video priority during network congestion
Video
HD up to 720p at 30 fps
Can send up to 4 camera feeds at the same time for sharing medical peripheral cameras such as an otoscope, dermatoscope, etc
Low required to upload/download speeds at ~200kbps (less than Skype, Vidyo, and Cisco). Check
Video Conference and Screen Share Product Reviews .
Network sensing streaming protocol optimized for 3G, Wifi, satellite, and congested networks
Far-end pan, tilt, zoom camera control
Audio and video lip synchronization based on Dr. Milton Chen’s Stanford Ph.D. research
Interfaces
USB
HDMI for MRI and X-ray (AverMedia Game Broadcaster HD C127)
Internet Connection
Minimum 200 kbps upload and download required (500 kbps recommended)
Instant Message / Text Chat
Send private and group IM
Drag-and-drop picture sending
Screen and Desktop Share
One click on any application window to privately share that application only
Live annotation/drawing on any shared application
Share multiple desktop screens & select a smaller region of the desktop to share
Security
Encrypted using 256-bit AES
HIPAA Compliant (with signed BAA)
Recording
Record audio and video and save on the desktop
Cloud recording available for VSee Clinic
Architecture
Does not require any video router or MCU, where VSee traffic streams directly between the computers for 1-1 calls, thus not requiring any media server. See VSee firewall rules at
Port and firewall configuration for best VSee video calls
If you have any questions, please contact us at help@vsee.com
Last updated on: 11 April 2022