Skip to main content

VSee Messenger System Requirements and Specifications - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk

VSee Messenger System Requirements and Specifications

Authors list


Compatible Devices and Operating Systems


  • Webcam: Built-in or HD/PTZ webcam. Check our recommended cameras at 7 Best Webcams for Video Calling .

  • Microphone: Built-in mic & speakers or Jabra 410 Speakerphone

  • Earphones / Headphones: Optional in case of echo issues


  • 16 kHz audio sampling

  • Software acoustical echo cancellation

  • Special digital stethoscope audio mode

  • Automatic audio over video priority during network congestion


  • HD up to 720p at 30 fps

  • Can send up to 4 camera feeds at the same time for sharing medical peripheral cameras such as an otoscope, dermatoscope, etc

  • Low required to upload/download speeds at ~200kbps (less than Skype, Vidyo, and Cisco). Check Video Conference and Screen Share Product Reviews .

  • Network sensing streaming protocol optimized for 3G, Wifi, satellite, and congested networks

  • Far-end pan, tilt, zoom camera control

  • Audio and video lip synchronization based on Dr. Milton Chen’s Stanford Ph.D. research


  • USB

  • HDMI for MRI and X-ray (AverMedia Game Broadcaster HD C127)

Internet Connection

  • Minimum 200 kbps upload and download required (500 kbps recommended)

Instant Message / Text Chat

  • Send private and group IM

  • Drag-and-drop picture sending

Screen and Desktop Share

  • One click on any application window to privately share that application only

  • Live annotation/drawing on any shared application

  • Share multiple desktop screens & select a smaller region of the desktop to share


  • Encrypted using 256-bit AES

  • HIPAA Compliant (with signed BAA)


  • Record audio and video and save on the desktop

  • Cloud recording available for VSee Clinic


If you have any questions, please contact us at

Last updated on: 11 April 2022

Helpful Unhelpful