Software

• VSee Messenger download and install:
  
  Windows and Mac - VSee - Download 
  
  iOS and Android - search for Vsee Messenger in AppStore or PlayStore
  
  To sign up, see Create a VSee Messenger Account - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk 
  

Compatible Devices and Operating Systems

• Go to What Are The Compatible Devices & OS? - Knowledgebase / FAQs - VSee Helpdesk 

Hardware

• Webcam: Built-in or HD/PTZ webcam. Check our recommended cameras at 7 Best Webcams for Video Calling .

• Microphone: Built-in mic & speakers or Jabra 410 Speakerphone

• Earphones / Headphones: Optional in case of echo issues

Audio

• 16 kHz audio sampling

• Software acoustical echo cancellation

• Special digital stethoscope audio mode

• Automatic audio over video priority during network congestion

Video

• HD up to 720p at 30 fps

• Can send up to 4 camera feeds at the same time for sharing medical peripheral cameras such as an otoscope, dermatoscope, etc

• Low required to upload/download speeds at ~200kbps (less than Skype, Vidyo, and Cisco). Check Video Conference and Screen Share Product Reviews .

• Network sensing streaming protocol optimized for 3G, Wifi, satellite, and congested networks

• Far-end pan, tilt, zoom camera control

• Audio and video lip synchronization based on Dr. Milton Chen’s Stanford Ph.D. research

Interfaces

• USB

• HDMI for MRI and X-ray (AverMedia Game Broadcaster HD C127)

Internet Connection

• Minimum 200 kbps upload and download required (500 kbps recommended)

Instant Message / Text Chat

• Send private and group IM

• Drag-and-drop picture sending

Screen and Desktop Share

• One click on any application window to privately share that application only

• Live annotation/drawing on any shared application

• Share multiple desktop screens & select a smaller region of the desktop to share

Security

• Encrypted using 256-bit AES

• HIPAA Compliant (with signed BAA)

Recording

• Record audio and video and save on the desktop

• Cloud recording available for VSee Clinic

Architecture

• Does not require any video router or MCU, where VSee traffic streams directly between the computers for 1-1 calls, thus not requiring any media server. See VSee firewall rules at Port and firewall configuration for best VSee video calls 

If you have any questions, please contact us at help@vsee.com