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VSee Messenger System Requirements and Specifications - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk

VSee Messenger System Requirements and Specifications

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Compatible Devices and Operating Systems



  • 16 KHz audio sampling
  • Software acoustical echo cancellation
  • Special digital stethoscope audio mode
  • Automatic audio over video priority during network congestion


  • HD up to 720p at 30 fps
  • Can send up to 4 camera feeds at the same time for sharing medical peripheral cameras such as otoscope, dermatoscope, etc
  • Low required upload/download speeds at ~200kbps (less than Skype, Vidyo, and Cisco). Check
  • Network sensing streaming protocol optimized for 3G, Wifi, satellite, and congested networks
  • Far-end pan, tilt, zoom camera control
  • Audio and video lip synchronization based on Dr. Milton Chen’s Stanford PhD research


  • USB
  • HDMI for MRI and X-ray (AverMedia Game Broadcaster HD C127)

Internet Connection

  • Minimum 200 kbps upload and download required (500 kbps recommended)

Instant Message / Text Chat

  • Send private and group IM
  • Drag-and-drop picture sending

Screen and Desktop Share

  • One-click on any application window to privately share that application only
  • Live annotation/drawing on any shared application
  • Share multiple desktop screens & select a smaller region of the desktop to share


  • Encrypted using 256-bit AES
  • HIPAA Compliant (with signed BAA)


  • Record audio and video and save on the desktop
  • Cloud recording available for VSee Clinic


  • Does not require any video router or MCU, where VSee traffic streams directly between the computers for 1-1 calls, thus not requiring any media server. See VSee firewall rules at

Please contact us at if you have any questions.

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