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VSee Clinic System Requirements and Specifications - Knowledgebase / VSee Clinic for Patients - VSee Helpdesk

VSee Clinic System Requirements and Specifications

To make sure that VSee Clinic runs smoothly, please refer to the information below regarding the system requirements and specifications for using VSee Clinic.

Software

VSee Messenger App

While your VSee Clinic dashboard can be accessed through an internet browser and calls can usually be made to your patients/clients through the same browser using the In-browser Calling feature, there are Clinics that use the VSee Messenger App in conjunction with VSee Clinic to handle the video calls.

If you are not sure what your clinic uses, you may contact us at help@vsee.com for further assistance.
You can also check the article about selecting between in-browser calling and using the VSee Messenger App for your VSee Clinic Calls

If your practice/clinic requires the use of VSee Messenger for you as a provider, you can download the app using the link below:

VSee - Download

VSee Clinic for Patient App

For patients/clients, we have created a mobile app that they can use to reach their providers. They can use the app in case they are having problems with accessing VSee clinic through their internet browser. The links to download the app are shown below:

Android - VSee Clinic for Patient - Apps on Google Play
iOS/iPadOS -https://apps.apple.com/us/app/vsee-clinic/id1174048494?ls=1

Compatible Devices and Operating Systems

Please check this related article What Are The Compatible Devices & OS?

Hardware

Webcam: Built-in or HD/PTZ webcam.
Microphone: Built-in microphone & speakers
Earphones / Headphones: (Optional) in case of echo issues

Supported Browsers

Google Chrome (latest version) - Highly recommended. VSee Clinic works best on Google Chrome.
- Android: "Desktop site" option must be turned off under the Google Chrome menu.
Safari (latest version)
- iOS: "REQUEST DESKTOP WEBSITE" must be turned off under iOS Settings -> Safari
Microsoft Edge (latest version)

JavaScript must be enabled, and cookies must be allowed. Please check your browser help section to find out how to enable it.
Webchat is supported on Android (Google Chrome) and iOS/iPadOS (Safari).

Unsupported browsers

When getting into a VSee Clinic call using an unsupported browser, the VSee Messenger App will be prompted to launch.

Internet Explorer
Firefox
Opera

Internet Connection

Minimum upload and download speed required: 200 kbps
Recommended upload and download speed: 500 kbps

Scope and Limitations:

If you are a provider for a practice with a VSee Clinic and are not sure about what software or device you need to use for your Clinic, please contact your Clinic Admin for assistance.