Software

• Providers: 
  • Windows: Download/Install the VSee Messenger at http://my.vsee.com/download
  • Mac: Install the VSee Messenger at https://apps.apple.com/us/app/vsee-messenger/id688688451?ls=1
  • Android: Install the VSee Messenger at https://play.google.com/store/apps/details?id=com.vsee.vsee.release
  • iPhone: Install the VSee Messenger at https://apps.apple.com/us/app/vsee-messenger/id722630830?ls=1 
  • iPad: Install the VSee Messenger at https://apps.apple.com/us/app/vsee-messenger-for-ipad/id603020912?ls=1 
• Patients: 
  • Windows: Download/Install the VSee video application at https://setup.vsee.com/getting_started
  • Mac: Install the VSee video application at https://apps.apple.com/us/app/vsee-messenger/id688688451?ls=1 
  • Android: Install the VSee Clinic app at https://play.google.com/store/apps/details?id=com.vsee.clinic.release
  • iOS: Install the VSee Clinic app at https://apps.apple.com/us/app/vsee-clinic/id1174048494?ls=1 

Compatible Devices and Operating Systems

• Go to https://help.vsee.com/kb/articles/what-are-the-compatible-devices-os

Hardware

• Webcam: Built-in or HD/PTZ webcam. Check our recommended cameras at https://vsee.com/blog/best-webcams-video-calling-review/. 
• Microphone: Built-in mic & speakers or Jabra 410 Speakerphone
• Earphones / Headphones: Optional in case of echo issues

Supported Browsers

JavaScript must be enabled, and cookies must be allowed 

• Chrome (latest version) - highly recommended. VSee Clinic works best on Chrome.
  Android: "Desktop site" option must be turned off under Chrome menu.

• Firefox (latest version) - except iOS and Android.

• Safari (latest version) - Private mode is not supported.
  iOS: "REQUEST DESKTOP WEBSITE" must be turned off under iOS Settings -> Safari

• Web chat is not supported on Android and iOS. When a provider uses chat on VSee Clinic sites, VSee Messenger will be opened. 

Internet Connection

• Minimum 200 kbps upload and download required (500 kbps recommended)

Instant Message / Text Chat

• Send private and group IM
• Drag-and-drop picture sending

Screen and Desktop Share

• One-click on any application window to privately share that application only
• Live annotation/drawing on any shared application
• Share multiple desktop screens & select a smaller region of the desktop to share

Security

• Encrypted using 256-bit AES
• HIPAA Compliant (with signed BAA)

Recording

• Cloud recording available

Firewall Rules

• Firewall rules: https://vsee.com/firewall
• Connectivity test: https://test.vsee.com/connectivity
• Network stability test: https://test.vsee.com

Please contact us at help@vsee.com if you have any questions.