Software

• Providers: 
  • Sign up for a Free VSee Clinic here or go to https://vsee.com/contactsales 
  • Mobile: Download the VSee Messenger app from Play Store (Android) or App Store (iOS) to receive mobile notifications.
• Patients: 
  • Mobile: Download the VSee Clinic app from Play Store (Android) or App Store (iOS).

Compatible Devices and Operating Systems

• Go to https://help.vsee.com/kb/articles/what-are-the-compatible-devices-os

Hardware

• Webcam: Built-in or HD/PTZ webcam. Check our recommended cameras at https://vsee.com/blog/best-webcams-video-calling-review/. 
• Microphone: Built-in mic & speakers or Jabra 410 Speakerphone
• Earphones / Headphones: Optional in case of echo issues

Supported Browsers

 Javascript must be enabled, and cookies must be allowed.

• Internet Explorer (11 or later) - flash player must be installed

  • IE 11 (exclude IE in metro mode)
  • IE Edge

• Firefox (latest version) - except iOS and Android

• Safari (latest version) - please don’t use private mode 

• Chrome (latest version)

• Internet Browser - default browser on some Android devices

  • Internet Browser is not supported on some Android devices like Samsung tab 3 (Android 4.1.2), Samsung Galaxy S6 (Android 5.0).
  • Web chat is not supported on Android and iOS. When a provider uses chat on VSee Clinic sites, VSee Messenger will be opened. 

Internet Connection

• Minimum 200 kbps upload and download required (500 kbps recommended)

Instant Message / Text Chat

• Send private and group IM
• Drag-and-drop picture sending

Screen and Desktop Share

• One-click on any application window to privately share that application only
• Live annotation/drawing on any shared application
• Share multiple desktop screens & select a smaller region of the desktop to share

Security

• Encrypted using 256-bit AES
• HIPAA Compliant (with signed BAA)

Recording

• Cloud recording available

Architecture

• Does not require any video router or MCU, where VSee traffic streams directly between the computers for 1-1 calls, thus not requiring any media server. See VSee firewall rules at https://vsee.com/firewall

Please contact us at help@vsee.com if you have any questions.