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Camera and Microphone Access Permission for Browsers - Knowledgebase / VSee Clinic for Patients - VSee Helpdesk

Camera and Microphone Access Permission for Browsers

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To have a call with your provider or patient on the browser, you need to make sure the right microphone and camera are chosen and accessible.


  • Make sure no other applications are using the camera or microphone at the same time. Restarting the browser or device might also help.
  • Make sure you are using the most recent version of the browser.
  • These settings and troubleshooting will work, given that the microphone and camera are working properly.
  • When you enter a waiting room for the first time, you will be asked to give permission to access your camera & mic for use during a call. This step is mandatory for most browser applications to protect your privacy. Please be sure to select Allow when prompted.
  • We highly recommend using Google Chrome for the best quality. (Note: For iPad or iPhone users, please use Safari, since calling via Chrome is not supported).

Browser-specific instructions:

Chrome on Desktop/Laptop

Chrome on a mobile device (Android phone/tablet)

Safari on Desktop/Laptop 

Safari on a mobile device (iPhone/iPad)

Microsoft Edge (Desktop only)


If you have any questions, please contact our support team.

Last updated on: 29 June 2022

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