To have a call with your provider or patient on an internet browser, you need to make sure the right microphone and camera are chosen and accessible.

IMPORTANT:

• Make sure no other applications are using the camera or microphone at the same time. Restarting the browser or device might also help

• Make sure you are using the most recent version of the browser. Click here to check for browser updates.

• These settings and troubleshooting will work, given that the microphone and camera are working properly.

• When you enter a waiting room for the first time, you will be asked to give permission to access your camera & mic for use during a call. This step is mandatory for most browser applications to protect your privacy. Please be sure to select Allow when prompted.

• We highly recommend using Google Chrome for the best quality. (Note: For iPad or iPhone users, please use Safari, since calling via Chrome is not supported).

I'm using Chrome on a mobile device 

Other browsers:

Safari 

Microsoft Edge 

How to Allow Camera and Microphone in Google Chrome

 1. Click on Continue.   

2. Click on Allow this time or Allow on every visit to give permission to your camera and microphone.

3. Click on Join Now.

A. If you see an error informing you that VSee is unable to access your camera or microphone, click on the Site Information icon, located on the left side of your address/search bar.

B. When the menu appears, confirm that the Camera and Microphone are switched to Allowed. Toggle them ON by clicking on the sliders, switching them from left to right.

 Note: You may need to Unmute your microphone & camera for them to work.

When done, press Ctrl + R (Windows) or Command + R (macOS) or click the Reload button to refresh the browser tab.

Check for Google Chrome Updates

1. In the upper right-hand corner of Chrome, click on the ellipsis (3 vertical dots). 

2. Select Help.

3. Click on About Google Chrome.

Google Chrome will check for updates and install them automatically. Click Restart to apply any updates that were installed.
Note: If you see a Set Up Automatic Updates for All Users button, it is highly recommended you select this option, as it will keep Google Chrome up-to-date in the future.

If you do not have Google Chrome installed, go to: https://www.google.com/chrome/  to download the newest available version for your system.

View instructions for other browsers/devices

If you have any questions, please contact our support team.