To have a call with your provider or patient on an internet browser, you need to make sure the right microphone and camera are chosen and accessible.
Make sure no other applications are using the camera or microphone at the same time. Restarting the browser or device might also help
Make sure you are using the most recent version of the browser. Click here to check for browser updates.
These settings and troubleshooting will work, given that the microphone and camera are working properly.
When you enter a waiting room for the first time, you will be asked to give permission to access your camera & mic for use during a call. This step is mandatory for most browser applications to protect your privacy. Please be sure to select Allow when prompted.
We highly recommend using Google Chrome for the best quality. (Note: For iPad or iPhone users, please use Safari, since calling via Chrome is not supported).
How to Allow Camera and Microphone in Google Chrome
1. On your browser call tab, select the lock icon located on the left side of your address/search bar.
2. When the menu appears, make sure the toggle is blue for Camera and Microphone options, this will ALLOW access to those devices.
When done, press Ctrl + R (Windows) or Command + R (macOS) or click the Reload button to refresh the browser tab.
Check for Google Chrome Updates
1. In the upper right-hand corner of Chrome, click on the ellipsis (3 vertical dots).
2. Select Help.
3. Click on About Google Chrome.
Google Chrome will check for updates and install them automatically. Click Restart to apply any updates that were installed.
Note: If you see a Set Up Automatic Updates for All Users button, it is highly recommended you select this option, as it will keep Google Chrome up-to-date in the future.
If you do not have Google Chrome installed, go to: https://www.google.com/chrome/ to download the newest available version for your system.
If you have any questions, please contact our support team.
Last updated on: 29 June 2022