To have a call with your provider or patient on an internet browser, you need to make sure the right microphone and camera are chosen and accessible.

IMPORTANT:

• Make sure no other applications are using the camera or microphone at the same time. Restarting the browser or device might also help

• Make sure you are using the most recent version of the browser.  Check for update.

• These settings and troubleshooting will work, given that the microphone and camera are working properly.

• When you enter a waiting room for the first time, you will be asked to give permission to access your camera & mic for use during a call. This step is mandatory for most browser applications to protect your privacy. Please be sure to select Allow when prompted.

• We highly recommend using Google Chrome for the best quality. (Note: For iPad or iPhone users, please use Safari, since calling via Chrome is not supported).

How to Allow Camera and Microphone

1. On your browser call tab, tap on the lock icon located at the left side of the URL.

2. When the menu appears, select Permissions.

3. Confirm that Camera, Microphone and Sound are switched to Allowed (toggles are switched to blue).

4. Tap anywhere outside of the popup menu to close it. Then tap “I’m Ready.” button to enter the call.

 Note: You may need to Unmute your microphone & camera for them to work.

If you see the “Permissions denied for Chrome” message like below:

1. Tap on the “Android Settings” link OR open your phone’s Settings / Apps / Chrome. 

2. Tap on Permissions.

3. Make sure to allow permissions to both Microphone and Camera.   

4. Go back to the browser call tab in Chrome. Then tap “I’m Ready.” button to enter the call. 

Note: You may need to Unmute your microphone & camera for them to work.

Check for Google Chrome Updates (Android phone/tablet)

1. Chrome is updated as part of your regular Android updates. To check for any updates not yet installed, open Play Store app from your device

2. Search for “Google Chrome” or “Chrome” app

3. If the main button in the Google Chrome tab is “Open”, it means your app is already up-to-date and ready to use.

If the button says “Update”, you need to tap on the Update button to update to the latest version.

View instructions for other browsers/devices

If you have any questions, please contact our support team.