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Camera and Microphone settings for browsers - Microsoft Edge (Desktop only) - Knowledgebase / VSee Clinic for Patients - VSee Helpdesk

Camera and Microphone settings for browsers - Microsoft Edge (Desktop only)

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To have a call with your provider or patient on the browser, you need to make sure the right microphone and camera are chosen and accessible.

IMPORTANT:

  • Make sure no other applications are using the camera or microphone at the same time. Restarting the browser or device might also help

  • Make sure you are using the most recent version of the browser. Check for update.

  • These settings and troubleshooting will work, given that the microphone and camera are working properly.

  • When you enter a waiting room for the first time, you will be asked to give permission to access your camera & mic for use during a call. This step is mandatory for most browser applications to protect your privacy. Please be sure to select Allow when prompted.

  • We highly recommend using Google Chrome for the best quality. (Note: For iPad or iPhone users, please use Safari, since calling via Chrome is not supported).


How to Allow Camera and Microphone in the Edge Browser

1. Copy and paste this edge://settings/content/ in the address bar then hit Enter. 

2. Select the arrows for Camera and Microphone under Site Permissions.

3. Clicking it will show if the camera/microphone of Vsee is under Allow.


What To Do If The Camera/Microphone is Under "Block"

1. If the camera/microphone is under "Block" you can simply click the trash bin icon across VSee.

2. Then reload the Webpage so that the website will ask again to allow the page to access the camera/microphone.


Make sure "Ask before accessing (recommended)" is toggled as enabled. 


Check for Microsoft Edge updates

1. In the upper right-hand corner of Microsoft Edge, click on the ellipsis (3 vertical dots). 

2. Select Help and feedback.

3. Click on About Microsoft Edge.

Microsoft Edge will check for updates and install them automatically. Click Restart to apply any updates that were installed. 

View instructions for other browsers/devices

If you have any questions, please contact our support team.


Last updated on: 29 June 2022

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