No Reset Password Email - Knowledgebase / Troubleshooting / Basic Troubleshooting - VSee Helpdesk

No Reset Password Email


SCENARIO

You tried resetting your VSee Messenger or VSee Clinic password but you are not receiving the reset request email. It is not in your inbox or spam folder even after trying to reset multiple times.


POSSIBLE CAUSES

  • Your inbox has reached its size quota.
  • You might have marked an email from VSee as spam in the past. 
  • Emails from VSee are blocked on your end resulting to a hard-bounce.


RESOLUTION

Please email us at help@vsee.com so we can confirm the reason, remove your email address from any rejection blacklist, and force a password reset request.




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