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Password Enforcement - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk

Password Enforcement

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With the Password enforcement feature enabled, you would be able to; 

  • Require providers to change their password every [set number] of days

  • Set password expiration every 60 days

  • Disallow the reuse of previous 6 passwords

  • Schedule an email reminder to be sent out 10 days, 3 days, and 1 day before the password will expire

Note: Password enforcement is available for VSee Messenger Enterprise users upon request. Please contact your Account Manager or reach us at to have this enabled. 


When a user logs in and the password has already expired, an error message will show, disallowing the user to log in on the VSee Messenger app.

1. Click Update Password. You will be redirected to the password reset page.

You will be taken to the web browser where you will be able to reset your password. Instructions about the password criteria will be shown on top. A new requirement is that the new password must be different from your previously used passwords.

2. You will also be required to confirm the new password by entering the same password twice. An error message will be displayed if you fail to enter the same password. Until they are able to meet the password criteria, the “Reset Password” button will not be clickable.

3. Click the Reset Password button when done.

Upon confirming the “Reset Password” button, a success message will be shown. An instruction to login in the VM app, go to login page or contact support will also be shown to inform the user of the next steps that they may take.

You may sign in to your VSee Messenger account once again using the new password.


No Reset Password Email


If you have any questions, please contact us at

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