TEST YOUR CONNECTIVITY
If you are having trouble logging into or connecting to VSee, most probably a firewall is blocking the app from communicating with VSee servers.
1. Go to https://test.vsee.com/connectivity to confirm that you can connect to the required servers.
2. Click Run Diagnostic. This connectivity checker will show if your connection can access the sites necessary to make a VSee call.
3. If you see a check mark in each server, it confirms that you can connect to the required servers. However it could be possible that this page may not be able to detect a firewall block which is common in a corporate or hospital setting.
4. If it indicates a connection failure in one of the servers, or if it shows passed in all servers but you are still stuck "connecting", we recommend below:
- If you are in a corporate network, it is likely that there is a firewall between your network and the Internet. Please have your IT team do below:
- Check https://vsee.com/firewall to see the port numbers to be opened.
- Check for content filter that blocks XMPP/IM services, an exception should be made for talk.vsee.com.
- Try adding an exception to the VSee client in all active firewalls. We recommend googling "add firewall exception to [your firewall program]" for instructions on how to do this
- Click on Share Results and send it to help@vsee.com so we can further check on the problem.
- If you are NOT in a corporate network, please save your log file and send it to help@vsee.com. See https://help.vsee.com/kb/articles/save-log-file-for-troubleshooting-purposes