The On-Call Schedule gives you a simple way to manage and automate your on-call telehealth coverage. You can now:
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Set your clinic to automatically close if there are no on-call clinicians available
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Schedule a clinician or a clinician group to cover on-call time slots
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Automate alerts that only send to the assigned clinician(s) during their scheduled on-call time slots.
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Create custom clinician alert groups that will be notified in your preferred order of escalation
Note: Please contact Sales or your Account Manager to enable this feature in your Clinic.
Setting Up Your On-call Schedule
Define Your Clinic Walk-in/ On-call Hours
We have added settings to give you finer control over your clinic’s Walk-in Hours. You now have the option to auto-open and close your waiting room to walk-ins based on your On-call Schedule. When you choose this option, your Clinic will automatically close during the hours when you have no clinicians scheduled for any On-call Schedule slots.
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![](/file.php/5699ZNKANWSNJD5698813E333D4/vc-5.1-on-call.png?access_token=s0kjr1-vpwkwxfotn-dd97810d2e17fcc49ef4d1baa2d587fb0ffefc23)
For step-by-step instructions on how to set up walk-in/on-call hours, click here.
Create On-call slots
On-call slots let you assign clinicians to cover specified walk-in hours. They can be easily distinguished from the appointment slots on your calendar. To create an on-call slot, simply create a new visit or edit an existing visit as usual. The first line now gives you the option to select either an Appointment slot or a Walk-in/On-call slot. Select Walk-in/On-call slot, and continue scheduling as you normally would.
![](/file.php/5699XBRTRTHQHG5698862B1D9C8/vc-5.1-create-on-call-slots.png?access_token=s0kk4c-zzznpongco-aaa9549a4f3e26e0e17c5871d09be25aa3c2466f)
For step-by-step instructions on how to create on-call slots, click here.
Setting Up Your Clinician Alert Groups
Configure Your Patient Walk-in Alert Settings
With the Admin panel access, you can select your preferred Alert Settings. You can now set designated on-call clinicians and clinician groups to receive priority alerts as soon as a walk-in patient enters the waiting room.
Create Custom Alert Groups & Assign Escalation Order
Create a custom alert group and assign to which group to send the priority alert when no one has taken the visit based on escalation conditions.
![](blob:https://vsee.atlassian.net/08480aaa-2384-43a4-a440-28eaaa3218cd#media-blob-url=true&id=cd062ccd-8e7c-4464-8e86-8683a4983693&collection=contentId-430309518&contextId=430309518&mimeType=image%2Fpng&name=vc%205.1%20alert%20settings.png&size=111801&width=1002&height=712&alt=)
![](/file.php/5699AZDJSWHCSD5698865280998/vc-5.1-alert-settings.png?access_token=s0kk50-gbhhhyscdf-17fa3515a6f5de3a7c5edac941677205c01019e1)
For step-by-step instructions on how to configure your alert settings, click here.
Notes
- Once a walk-in patient enters the waiting room, all Providers who have set up on-call slots at that time will hear the sound alert notification
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There is no scheduled appointment for a walk-in/on-call slot. The walk-in visit is only created when a patient walks into the waiting room.
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Walk-in/on-call slots will be indicated in purple color
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Walk-in/on-call visits are not appointments. Therefore there is no appointment-related info - e.g. scheduled time, confirmed visit details.
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Providers can create slots for appointments (One to One and Group) and on-call schedule at the same time, hence slots overlapping is possible.
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Walk-in/On-call slots overlapping is possible too if this setting is being enabled at the clinic level (only selective clinics have this feature).
Related Articles
How to Set up Walk-in Hours for On Call Schedule
How to Configure Alert Settings (Admin)
Need more assistance? Send us an email at help@vsee.com or check out the Help section under the Profile Menu of your VSee Clinic.