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Microphone and video settings for Android and iPhone - Knowledgebase / Troubleshooting / Basic Troubleshooting - VSee Helpdesk

Microphone and video settings for Android and iPhone

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This guide will help you check if the microphone and camera is set properly to work on your Vsee application.

Android phones

• Look for the settings icon on your phone



• Scroll down and look for "App management" tap it, new window will open


• Then look for Vsee messenger or Vsee clinic tap it,  new window will open


• Look for "Permissions" tap it, new window will open


• Make sure the slider button is on the right and highlighted. if its grayed out it means its off.



iPhone and Apple tablets

• Look for the settings icon on your phone.



• Scroll down and look for the Vsee application tap it, new window will open


• Make sure the slider button on (highlighted in green). if its grayed out it means its off.


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