The VSee Product Team is excited to announce our new On-Call Schedule capability in the Clinic calendar! The new On-Call Schedule gives you a simple way to manage and automate your on-call telehealth coverage. You can now:
Set your clinic to automatically close if there are no on-call clinicians available
Schedule a clinician or a clinician group to cover on-call time slots
Automate alerts that only send to the assigned clinician(s) during their scheduled on-call time slots.
Create custom clinician alert groups that will be notified in your preferred order of escalation
The On-Call Schedule feature is available by request for Enterprise accounts starting Sept. 11.
Setting Up Your On-call Schedule
Define Your Clinic Walk-in/ On-call Hours
We have added settings to give you finer control over your clinic’s Walk-in Hours. You now have the option to auto-open and close your waiting room to walk-ins based on your On-call Schedule. When you choose this option, your Clinic will automatically close during the hours when you have no clinicians scheduled for any On-call Schedule slots.
![vc 5.1 on call.png](https://help.vsee.com/file.php/5712ZZGTPMPXTG5711434F61164/vc-5.1-on-call.png)
Create On-call slots
On-call slots let you assign clinicians to cover specified walk-in hours. They can be easily distinguished from the appointment slots on your calendar. To create an on-call slot, simply create a new visit or edit an existing visit as usual. The first line now gives you the option to select either an Appointment slot or a Walk-in/On-call slot. Select Walk-in/On-call slot, and continue scheduling as you normally would.
![On-call) _ Edit Slot-20230821-093743 (2).png](https://help.vsee.com/file.php/5712DHGWGDGSYG5711429E26E9A/On-call-_-Edit-Slot-20230821-093743-2.png)
Setting Up Your Clinician Alert Groups
Configure Your Patient Walk-in Alert Settings
With the Admin panel access, you can select your preferred Alert Settings. You can now set designated on-call clinicians and clinician groups to receive priority alerts as soon as a walk-in patient enters the waiting room.
Create Custom Alert Groups & Assign Escalation Order
Create a custom alert group and assign to which group to send the priority alert when no one has taken the visit based on escalation conditions.
![vc 5.1 alert settings.png](https://help.vsee.com/file.php/5712TZJAHATQCQ571143678B42F/vc-5.1-alert-settings.png)
Please contact Sales or your Account Manager to enable this feature in your Clinic.
If you have any questions related to this release, please contact us at help@vsee.com.
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