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Open and Log In to VSee Messenger - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk

Open and Log In to VSee Messenger

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When expecting a call or chat, it's always best to check and make sure you are logged in to your VSee Messenger App. This will allow you to avoid missing any important calls or messages from your contacts.


How to Open VSee Messenger

How to Log in

Forgot or Reset Password

VSee Messenger Not Showing

Log Out from VSee Messenger

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Open VSee Messenger

Once VSee Messenger is installed, it will create a shortcut by default on your desktop where you will see its logo. 

To open the app, simply double-click on the logo.


Log in to VSee Messenger

1. Type in your Username.

2. Type in your Password.

3. Click Login.


Stay Logged In

Before logging in to the app, users may check on the option to Stay signed in. When this is enabled, the app will remember the user's credentials and automatically log them in when they open the app. 



Log In with Google Account

Users who are using their Gmail account for their Vsee Messenger can also click on the Sign in With Google button to log in.  This will open a tab on their browser where they can select the Goggle Account they wish to log in with. 




Forgot or Reset Password

Users who forgot their password can reset their password by going to VSee - Password Reset or by clicking on the Forgot Password link on the app. 

The user will then be routed to the Password Reset page where they can enter the email address they used and click on the Request Password Reset button to send the link to their email.

Note: For users who also signed up for an online VSee Clinic account, an account for the VSee Messenger app will be simultaneously created as well. This will result in having the same login credentials for both. 

The user may then open their email address for the link. Please make sure to check not only your Inbox but also your Spam or/and Junk folders as well. Once you find the email, open it and click on the link provided. As stated in the email, this link will only be active for 24 hours after the allotted time, the link will not work anymore.

Upon opening the link, the user will have to enter a new password and click on the Reset Password button. The user will then get a confirmation that the password reset was successful after which they can now log in using their new password. 




Note: The password must contain at least one of the English uppercase characters (i.e. A-Z), one of the English lowercase characters (i.e. a-z), one of the base 10 digits (i.e. 0-9), and one of the non-alphanumeric (e.g. !, @, #, $, or &)


VSee Messenger Not Showing

When the Vsee Messenger app is open, it may not show on your screen if it's in the background. 

1. To show or display the app, you may check your system tray.

2. Click on the VSee icon



Log Out from Vsee Messenger

1. Click on your Initials. 

2. Select Log out.



Note:  You can also close the app by right-clicking on the logo and selecting Exit. Doing this will both log you out as a user and close the app.


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