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How to Use the Analytics Dashboard - Knowledgebase / Troubleshooting / Product Updates/ Releases - VSee Helpdesk

How to Use the Analytics Dashboard

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The Analytics Dashboard is a smart tool available for the Admin and Analyst user roles to help you understand your Clinic data.

What can I do with the Analytics Dashboard?

What are the different kinds of supported widgets?


Note: This feature is only available for user roles (i.e. Admin, Analyst) with access to Reports. Please Contact Sales or your Account Manager to enable this feature in your Clinic.


Features of the Analytics Dashboard

  • Self-customize your Data Analytics Dashboard with easy drag-and-drop data widgets. Control how you want to display and organize data that’s most important to you. Choose from the options to present data through numbers, spreadsheet and chart widgets. Fast export only the data displayed in a widget with a single click.  


Supported Widgets

There are 3 kinds of supported widgets - numbers, spreadsheet, and chart widgets.


1. Number Widgets

Total Visit

Counts In-progress & Completed visits only (regardless visit type: appointment, walkin, invite, e-consult)


Avg Visit Duration

Counts walk-in and invited visits only (regardless of visit status: pending, in-progress, completed, or deleted)

Avg Wait Time

Counts walk-in, and invited visits only (regardless of visit status: pending, in-progress, completed, or deleted)


Payment Collected

Counts every visit (regardless of visit status, type)


Active Clinics

Active: if there is a patient/provider active in the Clinic


Active Providers

The number of providers who logged in or had some activities during the specified time period (day/week/month,etc). 


Active Patients

The Number of patients who logged in or had some activities during the specified time period (day/week/month,etc)


Patients Drop-off

Counts every walk-in/invite which doesn’t have any “duration” data (regardless of status, even it is completed) + “intake drop off



2. Spreadsheet Widgets:

Patient reviews


Clinic/WR Utilization


Scope: All, Clinic

  • All: show list of clinics

  • Clinic: show list of rooms


Average Wait Time


Scope: All, Clinic

  • All: show list of clinics

  • Clinic: show list of rooms

  • Room/Program: N/A


Average Call Duration


Scope: All, Clinic

  • All: show list of clinics

  • Clinic: show list of rooms


3. Chart Widgets:

Active Users


Clinic/WR Utilization Breakdown

Patients Drop-offs


Provider Rating

Provider Rating


Patient Drop-off Survey



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Last updated on: 14 March 2022

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