With the accessible Individual Participant Controls, Provider can end a visit for a selected Participant of a Group appointment. This resolves concerns that are only associated to a single Participant.

Ending a Call for a Single Participant During the Visit

1. On the right side of your divided video screen, click on the ellipsis button.

2. Click on End visit for this person. 

Note: Ending a Visit for a specific Participant will not notify the other Participants. 

3. Select “End Visit For (Name of the Participant)”.

Once the Provider has ended the call with a selected Participant. There will be a pop-up note that says “(Name of the Participant) has exited the waiting room” 

Scope and Limitations

•  Participant that has been removed from the Call will  appear on the Visit Page as Offline and will be below the black line indicating that he/she is not part of the Call anymore.

• Participant that has been removed from the Call can still rejoin the Visit as long as it is still In Progress.

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This article was last updated on: 15 December 2022