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Dashboard V2 Improvements - Knowledgebase / VSee Clinic for Providers - VSee Helpdesk

Dashboard V2 Improvements

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The Dashboard V2 is now more compact as it shows a better and more accurate view of the different phases and statuses the patient would go through within the VSee Clinic.

We brought back the Getting Ready and Recents phases from Dashboard V1. 

We now have 4 phases in total: Ready for Visit, Getting Ready, In Progress, and Recents.

The table below shows the different phases and the equivalent status depending on where the patient is currently at or how the call went:




Getting Ready

Patient just entered the waiting room but is not yet finished giving microphone and camera permission; no one can call the patient yet

Ready for Visit

Patient is now available for call after giving microphone and camera permission

In Progress

Call already initiated by Provider and/or CSR


Patient intentionally hangs up or unintentionally got disconnected while in the call with Provider and/or CSR


The Getting Ready phase immediately shows the patients who are trying to enter the waiting room but are still offline. During this phase, the patient is not yet done giving microphone and camera permission. You are not yet able to call the patient at this point, you will have to wait until the patient shows up under the Ready for Visit phase which is equivalent to the previous New Visits phase.

The Recents phase shows those patients who became offline during the call session. There are cases wherein the patient can resume the call, not unless they had a power outage or lost their internet connection for a long time until the visit expired.


Make sure to utilize the expand and collapse arrows to adjust the view and prioritize what you would like to be showing on the Waiting room Dashboard.

You now also can request to customize the intake information that is showing in the visit card. (e.g. visit option and State). Please contact Sales or your Account Manager to enable this feature in your Clinic. 

If you have any questions, please contact us at


Last updated on: 20 September 2022

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