Skip to main content

Call Testing Service for VSee Messenger - Knowledgebase / VSee Messenger (Providers and Patients) - VSee Helpdesk

Call Testing Service for VSee Messenger

Authors list

A very useful feature to check if your microphone and camera are working properly is to call VSee's call testing service. You can do this by calling "Test Call" which is added by default as a contact.

How to Make a Test Call

How to Open the Camera

Make a Test Call

  1. Open Vsee Messenger App

  2. Go to Contacts

  3. Search for Test Call

  4. Then click the Camera icon to start the call

Once you start the call, you should see yourself on both video feed windows that show your camera is working. This also confirms that your video feed is properly relayed through our servers and back to the other person on the call. 

Sometimes, may not be available due to server maintenance and/or updates. If it is busy, just keep trying, and eventually, you should be able to get through. 


Open Camera

Alternatively, you may also check your camera and microphone even when you are offline. To do this, please see the steps below:

  1. Open Vsee Messenger

  2. Click on your Initials

  3. Then select Open my video

This will open the video call window but this time you will only see one video feed since doing this only accesses your microphone and camera locally and is not sending any signals to our servers. Here you can confirm your camera is working with the image from your camera feed and also your audio feed which is indicated by the green bars at the lower-left corner that will show up when it detects sound. 


If you have any questions, please contact us at

Last updated on: 21 April 2022

Helpful Unhelpful