Advanced Logging on Windows - Knowledgebase / Troubleshooting / Advanced Troubleshooting - VSee Helpdesk

Advanced Logging on Windows


CANNOT CONNECT TO SAVE LOG FILE

If you are stuck in the connecting mode, you may not be able to create a log file with the usual steps indicated at https://help.vsee.com/kb/articles/save-log-file-for-troubleshooting-purposes. Unfortunately, we currently have no support to generate logs on the fly so you will have to take some more advances steps as outlined below.

1. Create a windows shortcut to the VSee.exe (or copy the one on your desktop).

2. Right-click the VSee shortcut, and select Properties.

3. Add "-debug_file vseelog.txt" (without the quotes) to the end of the Target field.

4. Press OK and make sure VSee is not running, then start the VSee application with the new shortcut.

5. After 20-30 seconds of attempting connection, close the VSee application again.

6. Find the log file by pressing Windows-Key + R, then enter %appdata% in the field:

7. Go to the VSee folder and find the vseelog.txt file that is there.


Please contact us at help@vsee.com for any questions or assistance.



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