Status | Last Action by | Action |
|---|---|---|
Missed | - | No action from both provider and patient. It's already past the visit time (past 4 hours by default) |
New | - | New visit |
In Progress | - | Visit on-going, or the Provider tried to call Patient but was not able to successfully get into the call together due to some issues; Provider can choose to manually mark visit as Completed, Canceled or Missed |
Completed | System User | Auto-completed by system after visit started about 5 hours |
Completed | Patient | Successful visit and patient clicked End Visit button |
Completed | Provider | Successful visit and provider click CheckOut / Complete button |
Aborted | Patient | Patient exits the waiting room without having any call with the provider at all - High chance due to provider did not show up |
Canceled | Provider/CSR | Provider/CSR clicks Cancel button |
If you have any questions, please contact us at help@vsee.com
Last updated on: 15 September 2022