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Visit Statuses - Knowledgebase / VSee Clinic for Providers - VSee Helpdesk

Visit Statuses

Authors list


Status


Last Action by


Action


Missed

-

No action from both provider and patient. It's already past the visit time (past 4 hours by default)

New

-

New visit

In Progress

-

Visit on-going, or the Provider tried to call Patient but was not able to successfully get into the call together due to some issues; Provider can choose to manually mark visit as Completed, Canceled or Missed

Completed

System User

Auto-completed by system after visit started about 5 hours

Completed

Patient

Successful visit and patient clicked End Visit button

Completed

Provider

Successful visit and provider click CheckOut / Complete button

Aborted

Patient

Patient exits the waiting room without having any call with the provider at all

- High chance due to provider did not show up

Canceled

Provider/CSR

Provider/CSR clicks Cancel button


 

If you have any questions, please contact us at help@vsee.com

 

Last updated on: 15 September 2022

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