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Stripe > Issue a Refund

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There may be unforeseen events that will require a Clinic provider to refund a client's payment. This can be done via Stripe. 

Note: You can issue a refund at any time up to 90 days after the charge. After 90 days, it becomes more likely that certain circumstances may cause a refund to fail - for example if the client's card has expired. Stripe will return the entire processing fee. 

1. Log-in to your account at

2. On the left portion of your dashboard, select Payments. Hover your mouse on the specific successful payment and click on the arrow icon.

3. Change the amount if issuing a partial refund. Select reason and/or add notes. Click Refund.

Depending on your client's bank, they will see the refund show up between 5 to 10 business days after you have processed their refund from your Stripe dashboard.


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