The VSee system only marks the visit automatically as missed when there is no action from both provider and patient, and it's already past the visit time which is past 4 hours by default.
Read Visit Statuses here.
But there are cases when you will need to manually mark a visit as missed:
On a Scheduled Appointment
In case a patient does not show up for a scheduled appointment, you can manually mark a visit as missed.
1. From your Dashboard, click on View Details of the scheduled appointment under Today’s Schedule.
You will be routed to the Visit Details page.
2. Click on the ellipsis (…).
3. Select Mark as Missed.
You will then see the status change to “Missed”.
When you check under the Patients tab, you will also see the status reflect as “Missed”.
Disconnected from the Call
You can also mark the visit as missed when the patient was not able to continue and complete the session with you.
You will find the patient under the Recent phase.
1. Click on the Patient’s name or the Visit ID Number.
You will be routed to the Visit Details page.
2. Click on the ellipsis (…).
3. Select Mark as Missed.
Instead of canceling the visit, you can select to mark it as a missed visit. This is primarily helpful for insurance reimbursement purposes.
If you have any questions, please contact us at help@vsee.com
Last updated on: 13 September 2022