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Getting Into the Call (Old Visit Page) - Knowledgebase / VSee Clinic for Providers / In-Browser Calling - VSee Helpdesk

Getting Into the Call (Old Visit Page)

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Call Patient Via Web Browser

Note: Please make sure that you are using the latest Chrome or one version earlier on Windows or Mac.

To jump into a call with your Patient from your waiting room dashboard;

Click on the Call button.


You may also check first the Patient’s visit details before getting into the call.

1. Click on the Visit ID number or the Patient’s name.

2. Click the video call button on the Patient information page.

You can view the visit details under the Intake tab.


Call Preference

1. Choose to Join via Web.

2. Check Remember my choice.


Microphone and Camera Permissions

  1. Click on Continue


2. Click on Allow this time or Allow on every visit for VSee to access your microphone and camera.

3. Click on I’m ready button.


In the Call with the Patient

You are now on a call with your Patient. 


To view the Patient’s visit details while on the call, click the expand icon.  

Note: The screenshots used above are taken using the new visit page versionTo know how to switch to the new version, read: Three Ways to Switch From Old to New Visit Page. You may also read Getting Into the Call (New Visit Page).


Scope and Limitations

  • No live annotations during screen-sharing

  • No remote control for screen sharing

  • No file sharing

  • Providers must call the patient from the clinic dashboard and not from the VSee Messenger notification

  • Only available if your preference setting is set to Join via web browser or Always ask me

  • Currently supported on mobile browsers (Safari on iOS 13 and newer, Chrome on Android)

  • In-Browser call is supported only on Google Chrome, Microsoft Edge, and Safari

  • Unsupported browser users will be prompted to install VSee Messenger app as an alternative to in-browser calling


Related Articles:


For further assistance, please contact us here.


Last updated on: 27 Mar, 2023

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