MANAGE USERS IN ADMIN PANEL

Managing rooms and providers actually go hand-in-hand when you have Clinic Admin access. As Clinic Admin, you can:

• Create the room first then assign existing Providers, or
• Create a Provider account first then assign the user to existing rooms

CREATE USER

1. On your Admin panel, please choose Users.

2. To create a Provider or Customer Service Representative or Remote Medic account, choose Providers > New User. 

To create a Patient account, choose Patients > New User.

3. Fill in the fields with the user's information. You can skip the optional fields and click Save.

4. See related articles for a step-by-step guide.

EDIT USER

1. On your Admin panel, please choose Users. 

2. Search for the specific user on the search box.

3. Click on the pencil icon under Action column.

DELETE OR SUSPEND A USER'S ACCESS

As Clinic Admin, you can only delete a Clinic account or suspend a user's Clinic access. You cannot delete or suspend a user's VSee Messenger access from the admin panel.

Provider / Customer Service Rep / Remote Medic

Edit User then click Authentication detail > Status > Choose Suspended or Pending delete > Save.

Patient

Edit User then click on the disable icon under Action column.

Alternatively, you can click on Other > Status > Choose Suspended or Pending delete > Save.