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Camera and Microphone settings for the browsers. - Knowledgebase / Troubleshooting / Basic Troubleshooting - VSee Helpdesk

Camera and Microphone settings for the browsers.

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When connecting to an appointment with your patient or provider on the browser, there are times that the camera/microphone settings are not set correctly. You can use this guide to make sure that that correct camera/microphone is chosen and accessible.

IMPORTANT:
• Make sure you are using the most recent version of the browser. (see article: Browser version)
• These settings and troubleshooting will work, given that the microphone and camera are working properly.
• The camera name may vary depending on the camera installed on your computer.
• We highly recommend using Google Chrome for best quality.


Google Chrome
You can simply  copy and paste this in the address bar then hit "Enter"chrome://settings/content/camera  (see image below).
Make sure that the right camera is chosen as an example the camera on this image is Logitech C270.

• Clicking the arrow pointing to the right across Vsee will open the "permissions" for the camera or microphone. make sure the status is "Allow". see image below.
• If the camera/microphone is under "Block" you can simply click the trash bin icon across Vsee .


While on a call, you can also set the permission to allow the microphone and camera by clicking the camera icon at the end of the address bar.  see image below.


Microsoft Edge
You can simply  copy and paste this in the address bar then hit "Enter" edge://settings/content/  (see image below).
Then you will see the camera and microphone options. Right across it is an arrow that points to the right.

 
Clicking it will show if the camera/microphone of  Vsee is under "Allow"
*** 
• If the camera/microphone is under "Block" you can simply click the trash bin icon across Vsee .
• Then reload the Webpage so that the website will ask again to allow the page to access the camera/microphone. 
• Make sure "Ask before accessing (recommended)" is on. see images below.
While on a call, you can also set the permission to allow the microphone and camera by clicking the microphone icon at the end of the address bar. see image below.



Safari (Apple)
Follow the steps (see image below):
• While Safari is opened Click "Safari" on the upper left beside the Apple logo
• Then click "Preferences", A new window will open.
• Click "Websites" (earth icon) at the top part of the window
• Highlight camera or microphone by clicking it on the left pane
• Make sure that Vsee is set to 
"Allow"


See also : https://help.vsee.com/kb/articles/in-browser-call-audio-and-video-settings 



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