If using VSee Messenger or VSee Clinic app on mobile for the first time, you will be automatically prompted to set these permissions. If your camera and microphone are not recognized when you try to use on mobile, you may need to revisit permissions.

ANDROID

You will need Android 6.0 Marshmallow or a newer version.

Go to Settings > Apps > choose VSee Messenger > App Permissions > Allow for Microphone and Camera. 

If you are a patient using VSee Clinic, choose VSee Clinic instead.

iOS

Go to Settings > choose VSee > Allow for Microphone and Camera. 

If you are a patient using VSee Clinic, choose VSee Clinic instead.

VSee Messenger: If you do not see these permissions under Settings, open the VSee Messenger app > More > My Video. 

If you have any questions, please contact us at help@vsee.com